Tips On Excellent Customer Service

1. Right kind of business

Make sure you enter a business that best suits your talent and interests. That way you will not only put in more effort, but will always look for improvements because you will enjoy what you are doing and ultimately this will lead to excellent customer service which will attract more customers. Put yourself in the position of your customer, would you want to do business with someone who hates or loves what's he's doing?

2. Customers first

Do not be too overly money minded. Customers come to you because they have a problem that they need to be solved. Always place their needs first and help them with whatever problem they need solved by either selling a product or provide a required service. Customers always want to know what you can do for them not what they can do for you. Always think in terms of how you can help them save money and/or how you can help them make more money.

3. Small and big account customers

Treat them with equal importance because the small account customers could well become big account customers one day. Do not place most of your time and attention on the big customers because they could be persuaded to take their business elsewhere anytime.

4. Stay up to date

One of the fastest ways to business failure is selling or providing obsolete products or services. Keep up to date with the latest trends and customer wants and needs. In this new millenium, the world is always in a constant change and business is never static. Thus make sure that all products and services provided are keeping up with the latest trends and seasonal demands.

5. Integrity

Integrity means being honest with people and adhering to high moral standards. This way your customers will trust you because they know you are trustworthy and will not let them down. In today's world where there is no shortage of dishonest and unethical people, if you act with integrity then the competition for customers will be lesser. Your customers will stick with you if they know you are trustworthy.

6. Shoddy work

Do not take loyal customers for granted by providing shoddy service or sell poor quality products and falsely assume they will remain loyal because "Once burned, twice shy" will be the result. Your customers are different from your friends and will abandon you without second thoughts if they feel that they can get better deal from elsewhere.

7. Extra mile

In today's competitive world where almost every type of business has competitors, it is important to give your customers more for his money than your competitors such that it is a disappointment to them if they opt for your competitors and will return to you. If you do more than what they paid for, they will be more than happy to recommend their friends to you and unknowingly promoting your business for free. Referral from existing customers is one of the main ways of getting new customers.